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Support Center E-Ticket System Empowers Communication |
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In an effort to improve the ease in which our customers do business with us, Magnitude 9 Communications has implemented an E-ticket system. This system allows customers to create service, MAC & cable requests from there desktop. Customers can simply click the Work order request link on any of our web pages to create there own work orders. The customer receives an E-Ticket or work order number followed by an e-mail with a link to there newly created work order. From there the customer can check status of the current or other pending work orders, add information to the work order or update the engineer of additional items requiring attention. Technician dispatch is automatic so your technician will be advised of your request right way.
Just another way Magnitude 9 Communications empowers customer communications.
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Remote support for Siemens Hipath 3000 customers |
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Magnitude 9 Communications announces remote support for Siemens Hipath 3000 customers.
Magnitude 9 Communications now offers Siemens Hipath 3000, 3750 and Hicom 150 customers an alternative to traditional manufacturer support plans. We can provide Moves, Adds & changes (MAC), for your communication system and Phonemail or expressions compact at a substantial savings from standard vendor pricing.
Disaster recovery planning.
Magnitude 9 Communications can provide off site storage for your Hipath communication systems database. In the event of a system failure, fire, natural disaster or international conflict, your mission critical data can be stored in an off site location and protected from loss.
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No service contract is required. Just our way of meeting your ever
changing business needs.
Contact your Magnitude 9 Communications representative today for details.
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Now offering Siemens Hipath Agile and Hipath ProCenter engineering and design services. |
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Magnitude 9 Communications can save you time and money by engineering your Hipath Agile and Hipath ProCenter. If you just bought or are thinking of buying either of these Siemens skills based Call Center servers we have skilled engineers on hand to offer you technical support.
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Read more...
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Magnitude 9 Communication partners with VisiCore Communications |
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Magnitude 9 partners with VisiCore Communications, Inc. to help its customers reduce their voice, data, internet and wireless expenses.
VisiCore Communications, Inc. is a premiere telecom cost reduction and management company. Companies of various sizes rely on VisiCore to recover overcharges from past billing errors and to negotiate aggressive rates and terms in order to maximize future savings. Its contingency fee model minimizes the risk Magnitude 9 customers take in accomplishing these outcomes.
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VisiCore helps you . . .
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By . . .
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Save time!
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- Provisioning services as your business changes
- Troubleshooting service interruptions
- Providing one point of contact for all telecom needs
- Coordinating work of other vendors so you dont have to
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Reduce telecom expenses!
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- Uncovering unidentified overcharges and returning them to your bank account
- Negotiating contract rates & terms
- Reviewing monthly bills and disputing overcharges
- Reconciling bills w/ contracts
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Get the telecom your business needs!
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- Network Design: match services to business operations
- Staying current on technology and products
- Comparing carriers products and rates
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To learn more, see Telecom Cost Reduction and Management Services
If you want to cut your telecom expenses and experience relief from the headaches and hassles of day-to-day telecom management, contact Duane Ownbey
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